Support & Help
Need help converting your bank statements? We've got you covered.
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Frequently Asked Questions
Q: What file formats do you support?
We support PDF files (including password-protected ones), JPG, PNG, and CSV files up to 50MB. Most bank statement formats work great with our AI.
Q: Is my financial data secure?
Absolutely. We process your files temporarily and delete them immediately after conversion. We don't store any of your financial data - it's processed and forgotten.
Q: How accurate is the AI extraction?
Our AI achieves human-level accuracy on most bank statements. However, we always recommend double-checking the results, especially for important financial decisions.
Q: What if my PDF is password protected?
No problem! Just upload the file and we'll prompt you for the password. Your password is encrypted and deleted immediately after processing.
Q: Can I convert multiple files at once?
Currently, we support one file at a time to ensure the best processing speed and accuracy. You can convert multiple files by uploading them one by one.
Q: Which banks do you support?
Our AI works with statements from all major banks including Chase, Bank of America, Wells Fargo, Citi, Capital One, and many others. If your bank isn't working well, let us know!
Q: Is this service really free?
Yes! Our basic conversion service is completely free with no hidden costs. We may introduce premium features in the future, but core conversion will always be free.
Q: The conversion failed - what now?
If conversion fails, try these steps: 1) Make sure your PDF isn't corrupted, 2) Check if it's password protected, 3) Ensure the file is under 50MB. If it still doesn't work, contact support!
Troubleshooting Tips
Common Issues & Solutions
- •File won't upload: Check your internet connection and try refreshing the page
- •Processing takes too long: Large files may take 2-3 minutes. Wait a bit longer
- •Missing transactions: Some transactions might be in images or complex layouts
- •Wrong dates/amounts: PDF quality matters - try scanning at higher resolution
Feature Requests
Got ideas for new features? We'd love to hear them! Use the contact form above or email us at [email protected]. Popular requests include:
- Batch processing for multiple files
- Additional export formats (QBO, OFX)
- Transaction categorization
- API access for developers
- Mobile app versions
System Status
If you're experiencing issues, check back here or contact support for real-time status updates.